Grace Thread Art- Return & Exchange Policy
All products bought from https://gracethreadart.com/ can be Exchanged & return within 14 days only if:
- We will delightedly accept any unused, unwashed product with original packing within days of purchase for a refund or an exchange.
- Please return goods with a copy of the invoice and mention the reason for returning the items by writing to https://gracethreadart.com/ or calling at (+92 326 887 0000) about your quires.
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You will be required to email photographic evidence of the defective item at https://gracethreadart.com/ within 7 days of purchase before any claims can be processed.
- Refund requests will be processed within 5 working days after receiving the return products.
- Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
- All returns should be sent to:
Grace Thread Art
Attention: Mr. Harris Ali
Office#1 opposite Khalid Daal Factory, Street#1 Rehman Chowk, 204 Chak Road 213 R/B, Faisalabad.”
Note: Delivery Charges will not be refunded.
Important Note: Grace Thread Art offers an exchange policy for the all the products. In case we do not have the same required product/design in our stock, we will exchange it with some other product/design of your choice. All you have to pay is the delivery charges of the exchange product.
Need help?
Contact us at info@gracethreadart.com for questions related to refunds and returns.