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Refund and Returns Policy

Grace Thread Art- Return & Exchange Policy

All products bought from can be Exchanged & return within 14 days only if:

  • We will delightedly accept any unused, unwashed product with original packing within days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items by writing to or calling at (+44 7871 064465) about your quires.
  • You will be required to email photographic evidence of the defective item at within 7 days of purchase before any claims can be processed.

  • Refund requests will be processed within 5 working days after receiving the return products.
  • Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
  • All returns should be sent to:

    Grace Thread Art
       Attention: Mr. Harris Ali

Unit 1 Coverdale Crescent, Ardwick, Manchester M12 4AP 

Note: Delivery Charges will not be refunded.

Important Note: Grace Thread Art offers an exchange policy for the all the products. In case we do not have the same required product/design in our stock, we will exchange it with some other product/design of your choice. All you have to pay is the delivery charges of the exchange product.

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Contact us at for questions related to refunds and returns.

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